In 2003 I stayed in the Canal House Hotel in Amsterdam, a quaint small hotel in a central location with fantastic, quirky features throughout.

I was there for an exhibition at the Rai Conference Centre and after four days of exhibiting my feet were aching - though not too badly, as I have a pair of 'exhibition' shoes that I have used for years. On my return to England I found I had left my shoes behind and emailed the hotel to see if they had found them.

I got a fantastic reply back with a parcel containing my shoes and a note saying 'Confortable shoes are so hard to find and we are happy to return them to you. Please enjoy many more years use and come back to us if you are ever in Amsterdam again'. With such warmth and courtesy, I surely will.

www.canalhouse.nl/

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