A recommendation that they be avoided like the plague. In a recent trip out here, my Dad was delayed a total of 11 hours over three flights.
When we were scheduled to fly back to BA from San Martín de los Andes at 2pm, having rung to check all was ok, we were informed that we'd be flying back from Bariloche instead and they would be coming to pick us up at our hotel at 4.45am. I asked how they had planned to inform us about this development, since if we hadn't rung we'd have been stranded. They said 'you should always re-confirm your flights'. We already had, twice.
Take LAN wherever possible, or better still, the bus.
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