We booked a flat in Paris based on information on the website. When we arrived on a Saturday night the key was not available. With a lot of luck we were able to contact a local agent who was able to get us into the flat that Holiday Velvet had booked with them for us. it was not the flat shown on the web. It was small and cramped and cost two thirds of what we paid. We have been ignored by Holiday Velvet and have not received our deposit refund let alone any refund of the difference in the rental.
Updates
I have to disagree here. I booked three apartments for my family in Paris, Venice and Rome through Holiday Velvet and found all the apartments to be exactly what I wanted. The service I received both prior and once I arrived was impeccable and I recommend them to all my friends.
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