We've all heard the stories. You get off a long-haul flight, queue at immigration and when you think you're finally there... you discover that your suitcase has been damaged in transit. Whilst cursing under your breath may make you feel better. Remember that you can actually claim back off the airlines and get them to replace the suitcase. Make sure you fill in a claim form and ideally keep the receipt for your luggage and take photos to prove its condition. Full details can be found on the relevant airline's website

https://www.ba-flight.co.uk/travel/baggen/public/en_gb
Claim counter at baggage collection

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