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    U Golema

    Posted by MikeP 21 April 2006

    I do not recommend the restaurant U Golema. From the moment we walked in the two waiters on duty acted as if they were doing us a favour, although only one other table was occupied. The service was slow and surly, in fact our only bad experience during a lovely 5 days in Prague. Even our smiles and few words attempted in Czech produced no more than a scowl. I was not with a 'stag party' - it was myself, my wife, our 10 year old son, and another young friend. None of us were drunk, rowdy, or in any way offensive.

    After our not inexpensive meal I was shocked to see that 20% 'service' charge had been added (the bill was CZK 1530 and the amount added was 290.) When I queried this with the waiter he asked me how much I thought the service was worth, adding 'This is not McDonalds'. I was now so annoyed at this attempted imposition that instead of adding the normal 10%, I told him I was not prepared to pay anything for service - and I paid the exact amount of the bill, minus the 20% - in cash (no credit cards accepted there anyway).

    All I can say is although the food at U Golema was good, the experience wasn't and left a very sour taste. At least at McD's we'd have got a smile without having to pay 20% for it!

    Maiselova 8, Jewish Quarter, Old Town, Prague;
    www.inyourpocket.com/cr/prague/en/venue?id=czpgenr0289

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    Updates
    This practice of adding service is illegal. Do not pay, it is used to avoid tax to the authorities - adding 10% is normal if you want but this is not added to the bill. Just state it is illegal to add to the bill.
    Posted by snewby  5 October 2007