Boutique design hotel off the Ku'damm. Unfortunately we cancelled our romantic break there a month in advance in accordance with all published conditions and have been billed anyway. The staff cite cancellation requirements that are not published anywhere or mentioned in the confirmation email and refuse to show any flexibility.

Guardian article: www.guardian.co.uk/travel/2006/may/21/germany.worldcup2006travelguide.hotels

Hotel website: www.loock-hotels.com

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